Verifying Your Name and Wallet
Verification is the step that keeps your balance and your wallet safe, so we ask for it once and keep it on file. You send a photo of your National ID or passport, a selfie, and confirm the mobile wallet number registered in your own name. We check that the document, the account name and the wallet all line up. After that,
deposits, withdrawals and password resets run against a verified profile, which makes it far harder for anyone else to touch your money.
- Open verification in your account — Sign in and open verification from the account area. You will see which documents are still missing and what state your profile is in.
- Send your ID photo — National ID or passport, both sides where they apply, taken flat with all four corners visible. Cropped or blurred copies come back, so shoot it in daylight.
- Add the selfie — A clear photo of your face with no sunglasses or hat. We match it against the ID photo and the name on your wallet, and that is the part protecting your balance.
- Confirm your wallet name — Type the bKash, Nagad, Rocket or Upay number exactly as registered. A mismatch between document and wallet is the usual reason a check gets held.