Reference

The Rules Behind Your 930kcom Account

These terms cover how your account works: how you sign in, how your wallet moves money through bKash, Nagad or Rocket, and what each side owes the other.

One account per personWallet name must matchPlain-English clausesDated updatesSupport in Bangladesh
See the Lobby Read FAQ
930kcom The Rules Behind Your 930kcom Account
TERMS SUPPORT

Where to Ask About These Terms

Contacting us about a clause should not be a maze. Every option below reaches the same Bangladesh support team, so pick whichever suits what you are carrying: a screenshot, a wallet reference or a question about a single line. Sign in before you write. With your account ID in front of the agent, a term question usually gets a straight answer in one reply, and a wallet problem gets traced properly instead of guessed at.

Live chat Open chat from the footer of any page, including this one. Sign in first so the agent can see your account ID and the exact clause you are asking about — it saves a round of back-and-forth.
Email Write to our support mailbox for anything that needs a paper trail: a document check, a closed account or a disputed wallet transfer. Include your account ID and the payment reference from bKash, Nagad or Rocket.
Help centre Step-by-step pages walk through sign-in, OTP recovery, wallet verification and the document we accept for a cash-out check. Most term questions are answered there before you need an agent.
DATA AND SECURITY

How We Apply These Rules

Terms only hold up if you can see how we apply them. That means our data practice, sign-in checks and record keeping line up with the clauses above rather than living somewhere else. Below is what we store, how a wallet trail is kept, and the route to ask for a correction. If something on your account looks wrong, tell us from the signed-in app so we can verify you before anything changes.

What we hold

We store your registration details, device and login records, and the wallet reference for every bKash, Nagad or Rocket transfer. That record is how we trace a disputed cash-out instead of guessing at it.

Cookies and sign-in

A session cookie keeps you signed in on your phone between visits. Clear it and the next lobby visit asks for a fresh OTP. We also flag a login from a device your account has not used before.

Keeping your PIN safe

Your PIN and OTP stay with you. We never ask for either in chat, email or a phone call, and a message that does is not from us. A device lock matters on a shared phone.

Records after closure

A closed account keeps its wallet transfer trail for as long as local rules require. To correct your details or ask what we hold, write from the signed-in account so we can verify you first.

Questions About the Fine Print

Six things people ask us before they tick the box. If your question is about a single line, quote it in chat and we will point you to the paragraph that answers it. Anything touching your wallet is handled from the signed-in account, never by a message from an unknown number.

Yes. Tapping through registration, then signing in again, means you accept the version dated on this page. If you do not agree with a clause, stop using the account and ask support to close it.

That clause is set aside and the rest of the terms stay in force. Where local law blocks part of the lobby, we restrict it rather than ask you to break a rule.

A cash-out can pause when the wallet name does not match your account name, or the ID photo is unclear. Send a fresh copy through support and the check continues from where it stopped.

One set covers everything in the lobby, from Bet On Crash to BPL and international cricket markets. A void round returns your stake instead of paying out. Settled bets stand as published.

We date the revised version on this page and show a short banner in the lobby after you sign in. Nothing is slipped in quietly, and the older wording stays available if you ask for it.

Ask support from the signed-in app; we close it once any open wallet transfer settles. Keep your bKash, Nagad or Rocket references — a closed account still needs a trail if a transfer is queried.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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